Legal notice

This page is a draft. Please finalize the numerical values and conditions marked with "(tentative)", delete all yellow highlighted notes, and then obtain your company's final approval (including legal review) to make it the official version. All markers are "notes" and can be deleted without affecting the main text.

Seller	TK Assistant Service LLC
Representative	Tomomi Kishii
Address	501 Manoa Tamagawa Bldg 3, 3-20-2 Tamagawa, Setagaya-ku, Tokyo 158-0094
Phone Number	+81 80-5644-6104
Email Address	Shop@tkassistant.com
Website	https://tkassistant.com/
Sales Price	Prices displayed on each plan's page (including consumption tax)
Other costs incurred by customers	- Communication fees for viewing this site, sending/receiving emails, etc. (to be borne by the customer) - Depending on the request, external costs paid on your behalf in the course of the work, such as the price of goods, booking fees, transport, accommodation, tickets and fees payable to third parties. We will inform you in advance of the nature and amount of such costs (or, where the amount cannot be fixed in advance, the method of calculation or an upper limit) and incur them only with your approval. The method of payment will be advised individually.
Payment Method	Credit card (Visa / Mastercard / American Express / JCB / Diners Club / Discover) (tentative) [To be confirmed] Shopify Payments (Japan) accepts Visa / Mastercard / American Express / JCB; enabling JCB automatically enables Diners Club and Discover (Shopify Help, checked 2026-09-18). This will be finalized to match the brands actually enabled once payments are activated after the store transfer.
Payment Timing	Payment is finalized upon completion of the order procedure (prepayment)
Order Confirmation	The service contract is formed when the order procedure and payment are completed. After your order, in accordance with the Act on Specified Commercial Transactions, we will send an order confirmation email without delay, including the following information: - That we have accepted your application - Our company name, address, and phone number - Amount paid and date of receipt by our company - Type of service ordered and provision period
Service Provision Period	After purchase, please share your request and the information and materials needed for the work. Once we have received everything, we will begin work within 1 business day as a guideline (Mon–Fri, 9:00–17:00 JST). If you use the Rush Delivery option, we will handle your request with priority as a more urgent request. Whether we can accommodate it depends on the content of the request, when it is received, and staff availability. The expected completion will be advised individually after we have reviewed your request and before work begins. Where replies from third parties or availability at booking venues are required, completion may take additional time, in which case we will promptly inform you of the reason and the new estimate. - Period-based plan (Virtual Assistant Support (Full Day)): Provided on the implementation date agreed with the customer (within the validity period below). Service desk hours are 9:00–17:00 JST. Depending on the content and volume of the request and the response of external organizations, completion may fall on the next business day or later.
Cancellation/Refund	In this statement, "start of service provision" means the point at which we begin the first task, and "actual costs" means payment processing fees and any other costs we have already incurred in connection with the order (the same actual costs are never deducted twice). Business days exclude Saturdays, Sundays, Japanese public holidays and holidays announced on this site; a request made after 17:00 JST is treated as received on the next business day. - Before the start of service provision: You may cancel at any time within the validity period. We refund the fee received after deducting any actual costs already incurred. - After the start of service provision (time-based plans, package plans, single services and options): We refund the fee corresponding to the unused portion (unused hours, tasks not yet started or options not yet started) after deducting a cancellation fee of 20% of that amount and any actual costs already incurred (please refer to Article 7 of the Terms of Service for details). - Period-based plans (Virtual Assistant Support (Full Day)) where an implementation date has been agreed (in this case the following takes precedence over the "before the start of service provision" treatment above; days are calculated in business days; in this case "actual costs" means those relating to the implementation concerned; please refer to Article 6 of the Terms of Service for details):   - Requests made up to 2 business days before the implementation date: You may reschedule. If you cancel, we refund the fee received after deducting the fee corresponding to any preparatory work we have already carried out for that date and any actual costs already incurred (if no preparatory work or actual costs have been incurred, we refund the full amount).   - Requests made on the day before the implementation date (1 business day before): You may reschedule once free of charge. If you cancel, we deduct the fee corresponding to any preparatory work already carried out for that date and any actual costs already incurred, and then deduct a further 20% of the fee for the unimplemented portion as a cancellation fee, and refund the balance.   - Requests made on or after the implementation date, or non-implementation without contact: No rescheduling and no refund. - If no implementation date is agreed within the validity period for a period-based plan: We refund the fee received after deducting a cancellation fee of 20% of that fee (if this is due to our circumstances, we refund the full amount). - If we discontinue the service for reasons on our side, or if implementation is not possible on the agreed date for reasons attributable to us and no alternative date can be agreed: We refund the full amount corresponding to the unused portion without deducting any cancellation fee. - If we determine that all or part of the requested content is outside the scope of work stipulated in Article 8 of the Terms of Service: We will not perform that part and will refund the fee for the unused portion corresponding to it without deducting any cancellation fee (if the entire request is out of scope and no work has started, we refund the full amount). - If we terminate the contract due to the customer's breach of the Terms, settlement will be in accordance with Article 11, Paragraph 2 of the Terms of Service. - Refunds are made, as a rule, by the same payment method used for the purchase and are processed promptly once the refund amount is determined (the time at which the refund appears on your statement depends on the processing period of your card company or other provider). - Where the customer is a consumer, the total of any cancellation fees, charges for preparatory work and actual costs deducted will not exceed the average damage that would be incurred by us from the cancellation of a contract of the same kind (Article 7, Paragraph 7 of the Terms of Service). Note: The cooling-off system does not apply to mail order sales through this site (excluding cases that fall under other transaction types such as telephone solicitation sales).
Validity Period	- Japan Life Starter Package / Japan Life Arrival Package: 3 months from the purchase date - All other plans (Virtual Assistant Support (Hourly) / Virtual Assistant Support (Full Day) / Business Travel Package / Japan Travel Basic Package / Business Support – Single Services / Japan Concierge – Single Services): 1 month from the purchase date - Options: the same validity period as the plan they are added to Unused portions that have passed the deadline will expire and will not be refunded. However, if no agreement on the implementation date is reached within the validity period for a period-based plan, it will not expire and will be settled as described in the "Cancellation/Refund" section above. Any period during which you were unable to use the service for reasons attributable to us is not counted toward the validity period. Even where the validity period is extended, it will not exceed 6 months from the date of purchase (Article 5 of the Terms of Service).
Operating Environment	An internet connection environment and means of communication such as email are required.
Special Conditions	The scope and terms of use of the service are as stipulated in the Terms of Service.